How do you communicate in the work place? How do you speak to your clients?
Skype? email, phone? How about Facebook? Maybe Twitter, or Instagram? Now let's say you have a young entry-level executive and they have an upcoming face to face client meeting. No social media tools, no script, he or she just needs to have lunch and discuss that project or proposal. How will they handle themselves? The baby boomer generation grew up with a handshake and working deals face to face. They knew how to effectively communicate in the world of business as it came with the territory. Most of them in the sales or marketing business had pretty good phone etiquetteas well overall. However in this world today of computers, social media and communicating behind the screen, many of our 20 something college graduates are missing the boat when it comes to face to face business negotiations. It is not entirely their fault. They are in a different era and other than knowing to put on a suit or business attire, they never had any practice at it. A 20 something speaking face to face to a seasoned CEO may prove to be uncomfortable. They can text," ttyl", or" lmao" , but to sit down and speak without verbally saying " wassup?" or even if you had to email some business information could they do it properly reflecting your company? I am not picking on our up and coming young people. What I am saying is social media and our electronic media that we engage and embrace so dearly is taking away the experience for these new breed of business professionals to communicate as they should. Business etiquette is still essential in the workplace. While the seasoned executive may cut some slack for a younger person knowing that they are still learning, they do expect them to be able to properly communicate to their clients. I encourage all management to review their business etiquette with not only their younger staff but even the seasoned ones to make sure they are communicating properly. Maturity in the way you handle yourself reflects on your company and your performance. Think before you speak. "TTYL" Comments are closed.
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